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We are thankful that you trust us with your accounts and information, and we want to do everything we can to keep you safe. Here are some of the ways we work to keep you secure.
Online and mobile banking sessions are encrypted with software to protect your accounts. We only support updated browsers that adhere to common encryption standards. Since outdated browsers could pose a security risk, please be sure to keep your browsers up to date.
To reduce the risk of an unauthorized person accessing your information from an unattended device, we will automatically log you out of Online Banking or the mobile app after 10 minutes of inactivity.
Guardian Bank uses advanced monitoring to keep your accounts and cards safe, so if we notice unusual behavior (such as your debit card being used overseas or a substantially large charge come through), we may restrict access to the account until we can confirm it is authorized. Be sure to keep your phone number and email address updated with the bank to avoid down time.
In addition to the security measures we have in place, here are some recommendations and best practices for you to consider for your accounts, devices and cards at Guardian Bank.
If you suspect your identity has been stolen, report it immediately and follow the steps below. If sensitive information was compromised through a security breach, you may want to consider placing a fraud alert on your credit file with the three major credit bureaus. More information can be found at www.IdentityTheft.gov.
You can request that a fraud alert be placed on your credit file, requiring creditors to verify your identity before opening any new accounts or changing existing accounts.
Other creditors, such as phone companies or television providers, may need to be notified of the potential fraud or identity theft. We recommend closing any accounts with suspicious activity and reopening them with new account numbers and passwords.
Credit bureaus or other creditors may need proof of criminal activity. Retain copies of the police report for your reference.
The FTC hotline is 1-877-ID THEFT (or 1-877-438-4338). You can also report criminal activity through their website at www.IdentityTheft.gov.
If your debit card is not working, it is possible that unusual activity caused the card to be flagged with potential fraud. Please call the Customer Care Center at (229) 588-7777 or (866) 508-2693 if it is after 9 p.m. or before 7 a.m.