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Text Concierge and Alerts
Another great answer to the question “How may we help you?”
Our complimentary service provides helpful information and important updates.
Text Concierge
Send texts to our Customer Care Center and get prompt replies. A team member will get an answer back to you quickly. Your conversation is private and secure. Text your request to (229) 588-7777.
Get information on weather closings and emergency notifications. Text ENROLL GUARDIAN INFO to (800) 213-9166.
Interested in new product announcements? For those as well as product maintenance information, text ENROLL GUARDIAN PRODUCT to (800) 213-9166.
Cancel whenever you wish. Just text STOP to (800) 213-9166. You can view the Text Concierge User Agreement here.
Text Alerts
Push alerts send you notifications automatically. Set it up to receive all kinds of information. For example, you can be notified each time your debit card is used; or when your balance drops below a certain point; or when an automatic credit is sent to your account. Your settings can designate a certain time and date.
Text banking helps you stay aware of potential fraud. You have tools at your disposal to monitor your account activity.
Here’s how to get started:
- If you haven’t already, enroll in Online Banking.
- Download the Guardian Bank mobile app to your smartphone or tablet.
- Log in to the App with your Online Banking ID and password.
- Open the left navigation menu.
- Tap “Text Banking” under the “Messaging” menu.
- Enter your personal information to enroll.
- Shortly after, you will receive a text message from (800) 213-9166 confirming your enrollment.
Request alerts start with you. Once enrolled, send a text to (800) 213-9166 and use the code words below to get information or initiate transactions.
| Command | What You Receive | Details |
|---|---|---|
| BAL | Your available balance. | Text BAL and the four digit account nickname or the last 4 digits of the account number (BAL XXXX). If no four digit number accompanies BAL, information on all accounts enrolled will be sent. |
| HIST | Last five transactions within the last 90 days. | Text HIST and the four digit account nickname or last 4 digits of the account number (HIST XXXX). If no four digit number accompanies HIST, information on all accounts enrolled will be sent. |
| XFER | Transfer money between your accounts. | To transfer, send XFER with the from account four digit nickname/number, to account four digit nickname/number, and the amount (no dollar sign!). An example of transferring $100 from checking to savings would be:,”XFER chkg svgs 100.” |
| STOP | Deactivates text banking services. | Once you have un-enrolled from Text Banking, please contact the bank in order to re-enroll. |
| HELP | Sends a list of available commands. |
You can turn off the service whenever you’d like. To un-enroll or suspend your accounts on Text Banking, send STOP to (800) 213-9166. Once you have un-enrolled, please contact the bank should you want to re-enroll.
We’re happy to help you get started. Call or come by at your convenience and we’ll get you set up.
*Web access is needed to use the mobile banking app. Please check with your wireless carrier for standard message and data fees that may apply. Mobile banking is available to online banking users only. All terms applicable to Online Banking apply to mobile banking.
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